Subscriptions

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Are discount codes valid on subscription products?

Discount codes cannot be combined with subscription products. Our subscriptions offer 25% off Dermazen products and is the deepest discount we offer.

Can I cancel a subscription renewal and put my subscription on hold?

Yes, if an order has already processed, please email your order number to [email protected] with the request. If the order has not already shipped, we can cancel and refund the order. Should it have already shipped, we just ask that you mark it ret

How can I cancel my subscription?

To cancel your subscription, you can login to your account to select to cancel the subscription. If you are unable to login to your account, please email our customer support team, [email protected] and we can cancel it on your behalf.

What do I do if I have been charged for a subscription I thought was cancelled?

If you notice a charge for a subscription you believed was canceled, please contact our support team by emailing [email protected]. We will review the status of your subscription, cancel it if not already done. If there is an open order we will can

Can I pause or skip an order on subscription?

Yes, you can pause your subscription or skip an order. You can manage this within your account, login and then click 'manage next order'. On the next screen/pop-up, you can select 'skip' or 'delay date'. NOTE: You can delay/pause your subscription up

Can I be rewarded for referring a friend?

Yes! In your Dermazen Account, you can copy and share your personal Dermazen referral code and earn 500 loyalty points (your friend gets $10 off). Just visit the section under "Peaceful Partners" to retrieve your code.