Our 60-Day 100% Peaceful Skin Return Policy (US Only). At Dermazen, every formula we craft is a heartfelt promise to bring you peaceful skin and peace of mind. We understand that everyone's journey to serene skin is unique, and sometimes, a product m
If you find that our products aren't harmonizing with your skin, we're here to help: our refund policy allows anyone to try our products for 60 days. If you've used the product for at least 10 days and it doesn’t seem to be working for you, you can s
We understand that products may not always meet expectations. If you are unsatisfied with a product, you can return it to us for a refund. Please ship your return to:. Dermazen. 3608 Ocean Ranch Blvd. Oceanside CA, 92056. We recommend that you track
Refunds should take 3-5 days to process, however it can take up to 10 days. If you have been waiting more than 10 days and have not received your refund, please email our customer support, [email protected] so we can investigate.
When handling a return with our support team, please provide a list of what was returned in the shipment and tracking number. With a valid tracking number and confirmation of what is being returned, support will go ahead and issue the refund on the r
Yes, you can return individual products from your bundle should you be unsatisfied with them. Please reach out to [email protected] to initiate a return - list the product(s) being returned and tracking for your return.