Dermazen Support Library

<p>Refunds should take 3-5 days to process, however it can take up to 10 days.</p><p>If you have been waiting more than 10 days and have not received your refund, please email our customer support, <a href="mailto:support@dermazen.co">support@dermazen.co</a> so we can investigate.</p>

Refunds should take 3-5 days to process, however it can take up to 10 days. If you have been waiting more than 10 days and have not received your refund, please email our customer support, support@dermazen.co so we can investigate.

I was issued a refund - but I have not received it

Returns and Refunds

Are discount codes valid on subscription products?

Can I cancel a subscription renewal and put my subscription on hold?

How can I cancel my subscription?

What do I do if I have been charged for a subscription I thought was cancelled?

Can I pause or skip an order on subscription?

Can I be rewarded for referring a friend?

How to I use my loyalty points?

How can I check and rectify if my loyalty points balance seems inaccurate?

Can I use Loyalty points if I cancel my subscription?

When will I get the product I ordered with Loyalty Points?

Loyalty Points

Subscriptions

What is Dermazen’s return or refund policy?

How can I initiate a return?

What should I do if I am not satisfied with a product and want a refund?

When will I receive my refund for a return?

Can I return individual products from a bundle?

What can I do if an item was missing from my delivered order?

What is the process if my order is lost in transit?

How can I ensure that my order gets shipped to the correct address?

What should I do if the tracking information indicates delivery but I did not receive my package?

Do you ship internationally?

What shipping carriers does Dermazen use?

Does Dermazen ship orders 7 days a week?

What should I do if my package is marked as delivered but I haven't received it?

Delivery and Shipment

What should I do if I accidentally added an item to my order that I don't want?

How do I deal with a damaged product received from Dermazen?

I changed my mind, how do I cancel an order and requesting a refund?

I am having an issue with applying a promotion - HELP!

I believe I was charged incorrectly, what do I do?

Order Questions

Where can I see the ingredients in Dermazen Products?

My scalp is VERY oily…have any of your products been seen to reduce oily scalp?

I thought coconut oil is an anti-fungal?

I see coconut oil feeds the malassezia, so we should avoid that. But, aren’t some of your ingredients derived from coconut oil?

Can Dermazen serum help with scalp conditions other than seborrheic dermatitis?

Do you offer sample or trial sizes?

Is it safe to use on color treated hair?

Are Dermazen products HSA-Eligible?

Do Dermazen product utilize added fragrance?

Where can I find other malassezia-safe products to use?

What are these 'natural allergens' on your label?

Is Dermazen serum suitable for use during pregnancy or breastfeeding?

How often should I use the serum?

How long does it take to see results from using the serum?

Is it normal for the serum to sting / burn?

Is your serum safe for kids?

Can the serum be paired with Ketoconazole shampoo, Adapalene gel, Triamcinolone cream, or any other prescription antifungal?

Do I have to rinse out the Serum everyday or can I leave it on Longer?

Serum Questions

Can the moisturizer be used on the scalp?

Can the moisturizer be used on all skin types, including oily or combination skin?

Is the moisturizer safe for use around sensitive areas like the eyes?

Moisturizer

What are the active ingredients in the shampoo, and how do they combat dandruff?

Is the shampoo suitable for color-treated hair?

Is the shampoo sulfate-free and paraben-free?

Shampoo

Is the facial cleanser suitable for all skin types, including sensitive or acne-prone skin?

Can the cleanser remove makeup, including waterproof products?

Facial Cleanser

What are the key ingredients in the Mineral & Enzyme Body Wash, and how do they benefit the skin?

I was issued a refund - but I have not received itUpdated a year ago