If you have mistakenly added an item to your order that you do not want, please reach out to our customer support immediately by emailing, [email protected]. We can assist with modifying your order by cancelling the unwanted item and processing a r
If you received a damaged Dermazen product, we will create a replacement order for you, which will be shipped out as promptly as possible. Please email [email protected] with a picture and description of the damage. Please note: If this occurs arou
If you need to cancel an order and request a refund, reach out to our customer support team by emailing [email protected]. If the order has not shipped yet, we will process the cancellation and refund. If it has already shipped, we ask that you mar
If you received a promotional code and are having trouble applying it to your order, please email our customer support at [email protected]. First please check that you are not trying to apply the code to a subscription order. We do not allow promo
If you see a discrepancy in the amount you were charged for your order, please email [email protected] with your order number and a description of the discrepancy.