Dermazen Support Library

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To complete a return for an item purchased from our shop, the process will vary depending on whether the package has been opened or not:. When returning an opened item, please provide us with the tracking information and the contents of the return to

To complete a return for an item purchased from our shop, the process will vary depending on whether the package has been opened or not:<ul><li>If the package is unopened: Reject the package upon delivery or bring it to the post office and ask for it to be returned to sender. This ensures a free return process.</li><li>If the package is opened, Ship the return to our address:</li></ul><address>Dermazen RETURNS</address><address>3608 Ocean Ranch Blvd</address><address>Oceanside, CA 92056</address>When returning an opened item, please provide us with the tracking information and the contents of the return to expedite the refund process. Please note that the customer is responsible for the cost of shipping the return. Upon receipt of the return, you will receive a percentage refund on the order, as specified in our refund policy.If you have any questions or need any more help, please review our refund policy on our website or contact our support team. Thank you.

How do I complete a return?

If you're having trouble using your rewards towards a purchase, ensure that the items in your cart are eligible for the reward redemption. Rewards codes typically only work with one-time order items. If you encounter issues, verify that the correct q

If you&apos;re having trouble using your rewards towards a purchase, ensure that the items in your cart are eligible for the reward redemption. Rewards codes typically only work with one-time order items. If you encounter issues, verify that the correct qualifying items are in your cart, and if the problem persists, contact our support team with details for further investigation.

Why can't I use my rewards towards my purchase?

Yes, Dermazen products are steroid-free and made with natural ingredients. For instance, the Calming Seborrheic Serum contains ingredients such as purified water, sea salt, colloidal silver, xylitol, methylsulfonylmethane, urea, niacinamide, hyaluron

Yes, Dermazen products are steroid-free and made with natural ingredients. For instance, the Calming Seborrheic Serum contains ingredients such as purified water, sea salt, colloidal silver, xylitol, methylsulfonylmethane, urea, niacinamide, hyaluronic acid, aloe vera, grapefruit seed extract, and essential oils like tea tree and rosemary. Always refer to the &apos;What is Inside&apos; section on each product page for the full list of ingredients.